Demo flow
Tailored demo · 21 July 2026
One place to reach your guests and track every voucher - across the casino, hotel, restaurants and shows.
The story
2 use cases
The hotel voucher
A high-value guest arrives in HubSpot from the DRGT export. HubSpot sends a personalised hotel offer. The guest accepts, presents it at reception, and the redemption is visible before they reach their room.
The loyalty card
A walk-in guest at a bar. An employee enrols them in 30 seconds, prints a loyalty card, and the card works at every venue immediately.
Who you will meet
The people in this story
A Gold guest from the DRGT export who receives a hotel voucher, accepts it on her phone, and redeems it at reception.
GuestScans the voucher QR on a tablet and confirms the redemption in seconds. No HubSpot seat.
HotelEnrols a walk-in guest in Club 2000 and prints a loyalty card — 30 seconds, no training.
BarSees campaign performance, voucher status and lifecycle data — without reconciling spreadsheets.
MarketingThe demo
The 39-minute path
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1
The DRGT CSV handoff
DRGT exports a CSV — there is no live integration, by design. HubSpot imports it with a clear source label: 'DRGT Gaming Export — July 2026'. The result: six players, each traceable back to the file they came from.
Land: Six gaming customers imported from a DRGT CSV export, each traceable to source.
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2
Meet one customer
Open Margaux's record. The Loyalty & Wallet card shows her Club 2000 membership, points balance, and the hotel voucher: 3 Nights for the Price of 2, €150 credit, valid at Hôtel CASINO 2000.
Land: Margaux Weber — Gold segment, Club 2000 member, active hotel voucher.
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3
The customer receives the offer
The customer receives a personalised Casino 2000 email with a loyalty card QR and an offer button. They tap it — the wallet opens on their phone. They accept. A QR code and fallback code appear. No app, no account.
Land: A branded email, a no-app acceptance flow, and a QR code — the full customer journey.
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4
Redeem at reception
The guest arrives at the hotel. The receptionist opens the scanner on a tablet, scans the voucher QR. The screen shows: valid, €150 credit, Margaux Weber. Tap Redeem. The scanner confirms. Back in HubSpot, the record updates instantly.
Land: A tablet scan at Hôtel CASINO 2000 reception. The voucher status updates in real time.
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5
The loyalty card
New story. A guest walks into a bar with no card and no booking. The employee is already signed in on the same scanner — one tap on "Enrol a new guest", types a name, and the screen warns if that guest already exists so nobody is enrolled twice. Seconds later: a member card with a QR, printable on the spot.
Land: A walk-in guest becomes a known member in under a minute — on the same screen, with the same sign-in, at whichever venue the employee is working today.
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6
The operational view
Zoom out. Redemptions by venue: the hotel, Coopers, Purple Lounge, Les Roses. Points across Club 2000 and Gourmet Circle. Voucher value issued versus actually redeemed — the outstanding liability is a number, not a guess.
Land: Every redemption, every point and every euro of outstanding voucher value is in one place, reportable without asking a venue for a spreadsheet.
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7
One guest across the venue
Back to Margaux. She redeemed a hotel voucher. She has Club 2000 points. She shows interest in CHAPITO concerts. HubSpot sees all three signals and can trigger the next relevant offer — a dinner at Les Roses before her next concert.
Land: Hotel stay + concert interest + restaurant redemption = the next personalised offer.
Architecture
How it fits together
- DRGT (CSV export) Selects the players and exports a CSV. Gaming data stays where it belongs — no live connection to HubSpot.
- HubSpot Imports, communicates, manages vouchers, enrols loyalty members, reports.
- Venues Hotel, restaurant, bar — each redeems or enrols. Every result returns to HubSpot.
One platform instead of: fragmented communication tools, no feedback loop, no cross-venue guest view. The DRGT export stays a file — everything after it is one system.
The scorecard that fits this organisation
Not used as a success measure
Next steps
Where we go from here
Everything in one place
Resources
The live Casino 2000 demo environment.
Open → Reporting dashboardRedemptions by venue, voucher liability and points by programme.
Open → Staff scannerScan vouchers and loyalty cards at any venue.
Open → Customer walletThe guest-facing offer acceptance page. No app required.
Open → NewsletterThe voucher email the guest receives, with the live QR.
View → Demo flowThis page — the run of show and leave-behind.
View →Close with the human effect
Less manual work. More guest moments.
The team that used to export files, send separate emails and wonder whether the voucher was used — gets one view, one scan, one answer. The guest who walked in as a stranger leaves with a card that works everywhere.
“If every voucher closed its own loop and every walk-in guest left with a loyalty card, what would your team stop doing by hand?”