Demo flow
Tailored demo · 21 July 2026
One customer. One reward. Every venue connected.
From DRGT selection to restaurant redemption — the entire voucher lifecycle in one place, without an app.
This is not a voucher tool — it is a reusable customer communication layer that connects every revenue centre over time.
Everything below runs on real records in the Casino 2000 demo portal.
CSV import mechanics, data-model configuration, workflow construction and integration architecture — covered in implementation, not the demo.
The journey
The story in three acts
DRGT decides who
The gaming system selects the right customer and assigns the offer. No change to how you segment today.
HubSpot engages
A branded email reaches the customer. They accept, receive a QR code — no app, no account, no friction.
The venue redeems
A colleague scans the code at the restaurant. The status updates in HubSpot before they clear the table.
The demo
The 38-minute path
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1
Meet one customer
A DRGT-selected customer is already in HubSpot. We open their record and see everything the team needs — no import wizard, no schema tour.
Land: One prepared Casino 2000 customer record with Player ID, consent, language preference and a live dinner offer.
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2
The customer experience
The customer receives a personalised email from Casino 2000. They select the offer, confirm it on a mobile page, and receive a QR code — no app download, no friction.
Land: A branded dinner-voucher email, a no-app acceptance flow and a QR code — the full customer journey in their hands.
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3
Redeem it live
A colleague at the restaurant opens a staff page on their phone, scans the QR code (or enters the fallback code), and taps Redeem. The offer status flips to redeemed. Back in HubSpot, the customer record updates with the redemption timestamp.
Land: A phone scan changes the voucher status and updates the customer record in real time. The missing feedback loop, closed.
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4
The clean operational view
Back on the same customer record. Accepted/redeemed offers show their history. Expired or non-redeemed offers are hidden from the normal view — the record stays clean.
Land: Accepted and redeemed history retained. Expired offers absent from the default view. A clear audit trail.
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5
More than email and QR
One workflow visual and one compact dashboard: selected → sent → accepted → redeemed → expired. Each team gets the view they need from the same data.
Land: A lifecycle funnel from selected to redeemed. Marketing sees performance, Operations sees voucher status, Analytics gets consistent data.
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6
One customer across the venue
Clearly labelled as future state: the restaurant-voucher customer also shows a Mews hotel signal or an event interest. HubSpot uses the combined permitted signals to suggest the next relevant offer.
Land: The same customer record connects a redeemed dinner voucher with a future hotel stay or concert interest — the next personalised offer writes itself.
Who you will meet
The people in this story
Selected by DRGT, receives a personalised restaurant voucher, and redeems it without downloading an app.
CustomerScans the QR code at the point of sale and confirms the redemption in seconds.
StaffSees campaign performance, voucher status and lifecycle data — without reconciling spreadsheets.
MarketingArchitecture
How it fits together
Selects the customer and assigns the offer. Gaming segmentation stays where it belongs.
Communicates, records acceptance, manages the voucher lifecycle and reports.
Redeems the voucher. The result returns to HubSpot.
One platform instead of: Manual file exports, Fragmented communication tools, No feedback loop.
What we heard
This demo is built on what you told us
- Where you are
- We operate across gaming, restaurants, hotel and events — but our customer communication is fragmented across systems.
- The challenge
- We do not contact our customers enough, and when we do, we cannot see if they accepted or redeemed the offer.
- The challenge
- The first solution must be as simple as possible. This discussion has become complicated.
- What changes
- If we close the voucher loop, every team works from the same customer record instead of reconciling files.
- The clock
- We want the first customer communication and voucher offers running from 1 September.
- The decision
- DRGT stays in control of gaming. HubSpot manages the reward lifecycle. Legal and partner review run in parallel.
The scorecard that fits this organisation
Not used as a success measure
Next steps
Where we go from here
Everything in one place
Resources
Close with the human effect
Less manual work. More guest moments.
The team that used to export files, send separate emails and wonder whether the voucher was used — gets one view, one scan, one answer.
“If every dinner voucher could close its own loop and feed the next offer, what would your team stop doing by hand?”